Shipping Policy
Last updated: June 1, 2024
Processing Time
All orders are processed within 3-5 business days. Orders placed during weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Times
Domestic Shipping (Ukraine)
- Standard shipping: 2-4 business days
- Express shipping: 1-2 business days
International Shipping
- Europe: 7-14 business days
- North America: 10-20 business days
- Asia & Oceania: 14-25 business days
- Rest of the world: 15-30 business days
Please note that international shipping times may vary depending on customs procedures in the destination country.
Shipping Carriers
We primarily use Nova Poshta for domestic shipping within Ukraine and various international carriers (DHL, FedEx, UPS) for worldwide delivery.
Tracking Information
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or directly on the carrier's website.
Customs & Duties
For international orders, please be aware that you may be subject to import duties and taxes, which are levied once the package reaches your country. These charges are the customer's responsibility and are not included in our shipping fee.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team within 14 days of the expected delivery date. We will work with the carrier to resolve the issue.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: shipping@byedemox.com
Phone: +1 (555) 123-4567